Articles

• You try to Register an Appliance in AppManager but no Popup Appears

  Overview You are experiencing an issue with registering a device in the AppManager, as no registration pop-up appears. When clicking on the Register in AppManager button in the appliance webadmin, the...

• Resolving "appliance does not have a valid license" Error when Migrating or Adding Appliance to AppManager

  Overview Customers may experience an unusual issue when migrating or adding the appliance to the AppManager, with the message Unable to contact AppManager: 'appliance does not have a valid license.': ...

• Do I have to Transition to AppManager if I don't use MyKerio ?

  Overview Some users may experience doubts about whether migrating to GFI AppManager is mandatory, especially when they didn't use MyKerio. Additionally, users may have concerns about the potential imp...

• Why I Can't Access MyKerio after Migration to AppManager?

  Overview Customers sometimes wonder why they cannot log in to MyKerio after the appliances migrated to the AppManager. Solution Logging into MyKerio may no longer be possible because the portal is bei...

• Why I Do Not See Appliances in AppManager after Migration from MyKerio?

  Overview After migrating from MyKerio to AppManager, you may find that your appliances are not visible in the AppManager. This confusion arises from a misunderstanding of the migration process. The ap...

• Can I Access the Appliance Locally After migrating to AppManager?

  Overview Owners of KerioControl and Kerio Connect appliances migrated to GFI AppManager may have concerns about the implications of this transition. Specifically, they may worry whether their machine ...

• How do I Migrate from MyKerio to AppManager if Kerio Doesn't Find Updates?

  Overview You are planning a migration to AppManager, and when cannot update appliances to the latest (or compatible) version as Kerio doesn't find any updates on the update checker. That leads to conf...

• Cannot Register the KerioControl Appliance as GFI Agent Installation Fails with the "XML syntax error on line ...: invalid UTF-8" Error

  Overview Sometimes Kerio Control appliance encounters issues registering with AppManager as GFI Agent fails to install due to an error in the server configuration. In such cases you can find the corre...

• How to Migrate to or Get Started with AppManager?

  Overview Customers migrating to the AppManager have a straightforward process to follow to get started. Solution The process is described in detail in Getting started with GFI AppManager guide. The st...

• Migrating Shared Definitions from MyKerio

  Overview After registering the account and deploying the appliances, customers can choose to transfer shared definitions to AppManager (optional step). Solution You can transfer MyKerio Shared Definit...