Gathering information for troubleshooting AppManager issues

Overview

If you are facing an issue with GFI AppManager related to KerioConnect or KerioControl integration, e.g. unable to register the appliance, or unable to manage a registered appliance, please provide the below information when creating a support ticket or submitting feedback on the GFI AppManager portal. 

• Either share the full URL or provide the below values from the URL: 
  • GFI AppManager Organization ID, 
  • (For already registered appliances) Appliance ID or name of the appliance that you are facing issues with.
    
    
    
    
• Please verify that the GFIAgent service is running. For instance, in KerioControl, you can use this command to verify: ps -ef | grep "GFIAgent"
• Screenshot of the GFI AppManager configuration screen (in the Product’s Web UI)
• (KerioControl only) All items in the /var/gfiagent/appliances folder
• (KerioControl only) All items in the /opt/kerio/winroute/logs folder
• GFIAgent logs from the WebUI > Logs section (or from /var/logs/gfiagent if you don't see logs in UI)
• Debug logs with the AppManager debug message option enabled
• Configuration file:
  • KerioControl: winroute.cfg file (Location: /opt/kerio/winroute)
  • KerioConnect: mailserver.cfg file (Location:<installation_dir>/kerio/mailserver)