Overview

You are managing an MSP Organization with multiple accounts and are not sure which account is the Main Account. This is important to know, as only the users of the Main Account can view and manage all the appliances and products in other accounts under this MSP Organization.

Solution

There are at least two methods to determine the Main Account:

1. Navigate to Users section and click on "+ INVITE USER" - the default Organization dropdown choice is the name of the Main Account:

2. Another way to find the Main account is also from the Users section, by checking the Account Name for any user with OrgAdmin, for example:

3. The Main Account is created along with registering the MSP Organization, its Account ID matches the Organization ID. So as you navigate between different accounts, you can determine from the URL on top if this is the Main Account, for example:

Summary

To identify the Main Account in an MSP Organization, follow one of these methods:

• Navigate to the Users section and click "+ INVITE USER" – the default Organization dropdown choice will show the Main Account's name.
• The Main Account's ID matches the MSP Organization ID. By checking the URL while navigating through accounts, you can verify if it is the Main Account.

FAQ

1. How can I find the Main Account using the Users section?
   Go to the Users section and click on "+ INVITE USER." The default choice in the Organization dropdown will display the Main Account's name.
2. What is the significance of the Main Account's ID?
   The Main Account's ID is the same as the MSP Organization ID, which helps identify it when navigating through different accounts.
3. Why is it important to know which account is the Main Account?
   Only users of the Main Account can view and manage all appliances and products in other accounts within the MSP Organization.