Overview

Users may encounter an issue with the Kerio Connect appliance on MacOS being unable to establish a connection with the AppManager, despite the GFI Agent service running. This results in a 'Disconnected' error message.

The problem persists even after attempting common solutions such as reinstalling the software or resetting the AppManager integration. In the agent logs you see the following error:

[ERROR] ... sign up failed for appliance: ..., error: error retrieving server endpoint: failed to load server configs: open /usr/local/gfiagent/mailserver/mailserver.cfg: no such file or directory

Such an error indicates that mailserver.cfg is located in an unexpected location.

Solution

To resolve this issue, follow these steps:

1. Navigate to the /usr/local/gfiagent directory on the appliance.
2. Create a new folder within this directory and name it mailserver.
3. Copy the current version of the mailserver.cfg file into the newly created mailserver folder.
4. Follow the steps in the article Resetting GFI Agent Integration with KerioConnect on macOS.

If the connection still fails, the root cause is likely different now. Check the agent logs for any Warnings and Errors and action accordingly, based on Knowledge Base articles. If the issue persists, provide GFI support with the information requested in the article Gathering information for troubleshooting AppManager issues.

Summary

Users of the Kerio Connect appliance on macOS might face a problem connecting to the AppManager due to a missing mailserver.cfg file in the expected directory. To resolve this, users should manually create a mailserver folder within the /usr/local/gfiagent directory, then move the mailserver.cfg file into this new folder. Subsequent steps include resetting the GFI Agent integration with Kerio Connect and checking agent logs for further issues. If problems persist, contacting GFI support with detailed information is advised.

FAQ

1. What is the first step in resolving the connection issue between Kerio Connect and AppManager on macOS?
   The initial step is to navigate to the /usr/local/gfiagent directory and create a new folder named mailserver, then copy the mailserver.cfg file into this new folder.
2. What should I do if the error persists even after following the troubleshooting steps?
   If the issue continues, check the agent logs for any new warnings or errors and action accordingly, based on Knowledge Base articles.
3. What do I do if the issue persists no matter what I do?
   If necessary, contact GFI support with the information requested in the article Gathering information for troubleshooting AppManager issues.