Overview
You noticed that some IP Address Groups and URL Groups have a "Partially Synced" status. Clicking on the group shows which appliances are out of sync, but you cannot find a way to trigger a sync manually.
Solution
You cannot trigger manual sync, and there is no need to since the automatic sync happens every two minutes. If you observe such behavior for more than half an hour, try the following steps:
- Make sure that each appliance in question is up and working.
- If you just migrated the appliances, try resetting the connection for each misbehaving appliance
- If the appliances were already managed by AppManagers, check their status in the Overview tab. If its Health check shows the offline status, follow the steps in the corresponding Troubleshooting AppManager Health Check Incorrectly Showing Appliance as "Offline" article.
- Finally, if the appliance status is okay but the "Out of Sync" issue persists, open a ticket with GFI support sharing the information requested in the article Gathering information for troubleshooting AppManager issues.
Summary
When observing that IP Address Groups and URL Groups have a "Partially Synced" status in AppManager, it's important to note that manual synchronization is not available or expected; synchronization occurs automatically every two minutes. If this issue persists for more than 30 minutes, several steps should be taken: ensure all appliances are operational, reset connections for any recently migrated appliances, check the health status in the Overview tab, and if issues continue despite normal appliance status, contact GFI support with the details provided in the Gathering information for troubleshooting AppManager issues article.
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FAQ
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Can I manually trigger a sync in AppManager?
No, manual synchronization is not possible in AppManager as the system is designed to automatically sync every two minutes. -
What should I do if my appliance shows a "Partially Synced" status for extended period?
If the appliance shows a "Partially Synced" status for over 30 minutes, verify that each appliance is functioning correctly. If appliances were recently migrated, reset their connections. Check the health status in the Overview tab, and if everything appears normal yet the issue persists, contact GFI support for further assistance. -
How do I reset the connection of an appliance in AppManager?
To reset the connection of an appliance, such as KerioConnect or KerioControl to the GFI AppManager, follow the step-by-step instructions provided in the specific guide for resetting connections within the AppManager Knowledge Base.