Overview

You are planning a migration to AppManager, and when cannot update appliances to the latest (or compatible) version as Kerio doesn't find any updates on the update checker. That leads to confusion as to how to migrate.

Solution

Disabling the auto-updates for some partners was intentional to give the end users full control of when the upgrade will happen to be able to migrate.

Kindly share with us the license keys of the devices that you will be upgrading, so we can enable auto-update for them to make the migration process smoother and more efficient.

Summary

When planning to migrate from MyKerio to AppManager, some customers are facing issues where Kerio does not detect any updates. Auto-updates were intentionally disabled for some customers to allow end users to control the timing of their upgrades. To facilitate a smoother migration, users should provide the license keys of their devices to have auto-updates enabled for them specifically.

FAQ

1. Why doesn't Kerio find updates when trying to migrate to AppManager?
   Disabling auto-updates was an intentional decision to allow users full control over the timing of their upgrades during the migration process.
2. What should I do if I am unable to update my appliances for migration to AppManager?
   You should provide the license keys of your devices that require updating. This will allow the necessary updates to be enabled for a smoother migration.
3. How can enabling auto-updates help in migrating to AppManager?
   Enabling auto-updates after providing your device's license keys ensures that your appliances can be upgraded to the latest or compatible version required for migration to AppManager.