Overview

There were a few occasions when all the Organization's appliances appeared offline despite still being administrable through the AppManager. These problems are usually temporary and resolve themselves without any specific troubleshooting steps.

Solution

Such issues are extremely rare, and the root causes can differ. It can be a quick server-side maintenance window scheduled around the time the behavior is observed, a short-term failed API call from the client side, or a caching client-side issue.

Such issues experienced are cosmetic and temporary and usually resolve themselves without any specific troubleshooting steps. If the problem persists, clear your browser cache and cookies, then try again.

If the issue persists for a very long time, provide GFI support with the information requested in the article Gathering information for troubleshooting AppManager issues.

Summary

The AppManager may sometimes display all the Organization's appliances as offline even though they remain administrable. This issue is generally cosmetic, temporary, and resolves on its own. Common causes include server maintenance, failed API calls, or client-side caching problems. To address persistent issues, clearing the browser's cache and cookies is recommended. If the problem continues, contacting GFI support with specific troubleshooting information, as outlined in the relevant article, is advised.

FAQ

1. What should I do if all appliances appear offline in AppManager but are still administrable?
   Clear your browser's cache and cookies to see if this resolves the issue. If the problem persists, it may resolve itself without further action as it is usually temporary.
2. What are the common causes for appliances appearing offline in AppManager?
   The issue may be caused by server-side maintenance, failed API calls, or caching issues on the client side.
3. When should I contact GFI support regarding offline appliances in AppManager?
   If clearing your browser cache and cookies does not resolve the issue and it persists significantly longer than usual, contact GFI support with the detailed information requested for troubleshooting, as mentioned in the article Gathering information for troubleshooting AppManager issues.