Overview

You are experiencing an issue with registering a device in the AppManager, as no registration pop-up appears. When clicking on the "Register in AppManager" button in the appliance webadmin, the browser is redirected to AppManager UI with the Organization ID (eg https://appmanager.gfi.com/12345/dashboard), but there is no expected popup to choose the account.

Solution

The behavior indicates environmental issues on the client side. The end user should try the following steps:

1. Clear the cache and switch to incognito mode in the browser.
2. If this doesn't help, try using a different web browser to ensure that the issue is not specific to the browser currently being used.
3. Ensure that no pop-up blockers are enabled in the browser settings. If they are, disable them temporarily to allow the registration pop-up to appear.
4. If the issue persists regardless of the above attempts:
   1. Capture screenshots of the webadmin and the AppManager UI along the registration process.
   2. Collect a HAR file from the browser's window while replicating a problem.
   3. Open a ticket with the Support team and share the screenshot and the HAR file for further investigation.

Summary

Users experiencing issues with registering a device in the AppManager due to the absence of a registration pop-up can follow several troubleshooting steps. Initially, clearing the browser's cache and using incognito mode might resolve the issue. If unsuccessful, attempting the registration with a different browser is recommended to rule out browser-specific problems. Additionally, checking and disabling any pop-up blockers in the browser settings is crucial. If the problem persists, users should capture screenshots of the process and collect a HAR file to document the issue. These should then be sent to the Support team for further assistance.

FAQ

1. What should I do if no registration pop-up appears when trying to register a device in AppManager?
   First, clear your browser's cache and try using incognito mode. If the issue remains, switch to a different browser to ensure it's not browser-specific. Also, check for and disable any pop-up blockers in your browser settings.
2. What steps should I take if initial troubleshooting doesn't resolve the AppManager registration issue?
   Capture screenshots of the registration process from the appliance webadmin to the AppManager UI. Additionally, Collect a HAR file while replicating the problem. These files should be shared with the Support team for further investigation.
3. How can I share my issue with the Support team if I can't register my appliance in AppManager?
   Open a support ticket and provide the screenshots of your registration attempt and the HAR file you collected. This documentation will help the Support team to understand and resolve your issue more effectively.