Overview

If you are trying to register your Kerio Control with the AppManager and the new box is not appearing as expected, this may happen due to authorization or configuration issues. This would be indicated by HTTP 401 errors in the GFIAgent logs: Failed to get appliance info: HTTP code: 401

Solution

To resolve this issue, you need to reset the connection of Kerio Control to the AppManager. Follow the steps outlined in Resetting Kerio Control's connection to GFI AppManager article.

If the issue persists, provide GFI support with the information requested in the article Gathering information for troubleshooting AppManager issues.

Summary

When attempting to register Kerio Control with the AppManager and encountering the error "Failed to get appliance info: HTTP code: 401" it is likely due to configuration problems. To resolve this, reset the connection between Kerio Control and the AppManager by following the instructions in Resetting Kerio Control's connection to GFI AppManager article. If the problem continues, consult the Gathering information for troubleshooting AppManager issues article to prepare and provide necessary details to GFI support for further assistance.

FAQ

1. What does the HTTP 401 error indicate when registering Kerio Control with the AppManager?
   The HTTP 401 error indicates there are authorization (or configuration) issues preventing Kerio Control from registering with the AppManager.
2. How can I fix the HTTP 401 error in Kerio Control registration?
   To fix the HTTP 401 error, reset the connection between Kerio Control and the AppManager by following the detailed steps provided in the relevant support article: Resetting Kerio Control's connection to GFI AppManager.
3. What should I do if resetting the connection does not resolve the registration issue?
   If resetting the connection does not resolve the issue, gather the required information as outlined in the Gathering information for troubleshooting AppManager issues article and contact GFI support for further assistance.