Overview

Some users may encounter issues when trying to register a server to the GFI AppManager, with the following errors in the agent logs: 

[WARNING] ... download::status: 404 Not Found
[ERROR] ... failed to install agent. reason: failed to download libraries: download::status: 404 Not Found

These errors indicate that the GFIAgent was not installed properly, as the libraries failed to download with "404 Not Found" error.

Solution

Usually this is due to either environmental security measures blocking the connection or the temporary networking issue on the end user side. To resolve this issue, follow these steps:

1. Check if Kerio Connect is behind a firewall and allows traffic for downloading the required libraries. Adjust the rules to fix the download issues.
2. Once the download works, reset the connection between Kerio Connect and GFI AppManager by following the steps in Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide.
3. If the issue persists, provide GFI support with the information requested in the article Gathering information for troubleshooting AppManager issues.

Summary

Users experiencing issues registering a server to the GFI AppManager due to GFIAgent installation failures, manifested by "404 Not Found" errors, should first check and adjust firewall settings to allow traffic for necessary library downloads. After ensuring downloads can proceed, resetting the connection between Kerio Connect and GFI AppManager as detailed in Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide is the next step. If these steps do not resolve the issue, contacting GFI support with detailed information for further troubleshooting is recommended.

FAQ

1. What does a "404 Not Found" error indicate when trying to register Kerio Connect to GFI AppManager?
   A "404 Not Found" error suggests that the GFIAgent was not installed properly because it couldn't download the necessary libraries, likely due to a firewall blocking the connection or a temporary network issue.
2. How can I troubleshoot a "404 Not Found" error during GFIAgent installation?
   To troubleshoot a "404 Not Found" error, first ensure that Kerio Connect is not behind a firewall that blocks necessary downloads. If the firewall is the issue, adjust the rules to allow the downloads. Then, try resetting the connection between Kerio Connect and the GFI AppManager.
   
   
3. What should I do if the issue with registering Kerio Connect to GFI AppManager persists after troubleshooting?
   If the registration issue persists after checking the firewall settings and resetting the connection, it's advised to contact GFI support with detailed information about the problem for further assistance.