Overview

If something goes wrong while upgrading Kerio Connect, users may experience an issue where the AppManager agent (GFI agent) becomes disabled. This problem disrupts normal AppManager communications, so it should be fixed.

Solution

To resolve the issue of the agent being disabled after upgrading Kerio Connect, you should reset Kerio Connect's connection to GFI AppManager following the Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide.

Summary

After upgrading Kerio Connect, users may encounter an issue where the AppManager agent (GFI agent) is disabled, interrupting its normal communications. To fix this problem, the connection between Kerio Connect and GFI AppManager should be reset following the Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide.

FAQ

1. What happens to the GFI agent after upgrading Kerio Connect?
   The configuration or the agent version may change, and in rare cases the GFI agent can become disabled, which disrupts its normal communications with AppManager.
2. How can I fix the GFI agent being disabled after an upgrade?
   To fix the disabled GFI agent, reset the connection between Kerio Connect and GFI AppManager according to the steps outlined in the reset guide Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide.
3. Where can I find the instructions to reset Kerio Connect's connection to GFI AppManager?
   The Resetting KerioConnect's Connection to GFI AppManager: A Step-by-Step Guide provides detailed instructions on how to reset the connection.