Overview

Users managing multiple organizations sometimes wonder how to set up separate shared definitions for each organization in their AppManager UI, especially after the initial migration from MyKerio. 

Solution

Such a question is relevant only to MSP accounts since only these have multiple organizations to manage. The IP Address Groups and URL Groups tabs in the Definitions section are globally synced to all organizations under MSP, while in the Home section, when MSP switches between accounts, the IP Address Groups and URL Groups tabs have content that syncs to the particular organization appliance(s) only.

To create separate Shared Definitions for each customer organization in the GFI system, follow these steps:

1. Click on the Customer Name from the Home section.
2. Once you're in the tab with all the appliances showing for that particular customer, click on the IP Address Groups and URL Groups tabs in the top horizontal navigation bar. These definitions are for appliances of that particular customer organization only.

Summary

To set up separate shared definitions for each organization in AppManager, users with MSP accounts must navigate to the specific customer's page. This is done by selecting the Customer Name in the Home section, which leads to a view of all appliances associated with that customer. Here, the user can click on the IP Address Groups and URL Groups tabs within the top horizontal navigation bar to manage definitions that are specific to the customer’s organization appliances. These settings are independent of the global settings synced across all organizations under an MSP account.

FAQ

1. How can I manage separate shared definitions for each organization in AppManager?
   To manage separate shared definitions, click on the Customer Name in the Home section of AppManager. Then, access the IP Address Groups and URL Groups tabs from the horizontal navigation bar to edit definitions specific to that organization's appliances.
2. Are shared definitions for each organization automatically synced across all organizations under an MSP account?
   No, it depends on where you configure these. Settings like IP Address Groups and URL Groups can be configured globally in the Definitions section, or defined separately for each customer organization when you navigate to that customer’s specific page in the Home section.
3. Can I have separate shared definitions for each organization in GFI, like in MyKerio?
   Yes, you can have separate shared definitions for each organization in GFI by following the steps provided in the solution above.