Overview

Sometimes, customers have issues resetting their passwords for the GFI AppManager. This article explains the correct way to reset a forgotten password.

Solution

To reset your password, follow these steps:

1. Navigate to the login page and enter your email.
2. On the Password screen click on Forgot Password? link.
   

   Note: This can also be initiated by another in your account (or your MSP).

3. Follow the instructions sent to your email to reset your password. Do not delay, as the link expires in one day.
   1. If you don't see the email, check the spam folder and the email address used.
   2. If still nothing, verify the mail server blacklist and other rules, and check the mail server logs.

Note: We are not able to send the password reset to a different email address than the one registered on AppManager.

Summary

To reset a forgotten password in GFI AppManager, start by going to the login page, entering your registered email, and clicking the "Forgot Password?" link. Follow the prompts from the email you receive to reset your password, making sure to act within one day as the link expires. If you don't receive the email, check your spam folder and ensure your email address is correct. If the problem persists, check for issues with your mail server such as blacklists or server logs. Note that password reset emails can only be sent to the email address registered with AppManager.

FAQ

1. How do I start the process of resetting my password in GFI AppManager?
   Navigate to the login page, enter your registered email, and click on the Forgot Password? link.
2. What should I do if I don't receive the password reset email?
   Check your spam folder and ensure that the email address you entered is the one registered with your AppManager account. If necessary, check your mail server for any blacklists or log issues.
3. How long do I have to reset my password after receiving the reset email?
   You have one day to use the link in the reset email before it expires.