Overview

The customer may face the issue of locking their AppManager account. This can happen after multiple login attempts. 

Solution

AppManager account can be locked for security reasons after there are many failed consequitive login attempts.

To unlock your account and reset the password, please:

1. Use the 'Forgot password' link on the login page.
2. Follow the instructions sent to your email to reset your password and unlock the account.

If these steps do not resolve the issue, please contact the customer support team with your account email address and the organization ID that  can be found in the link e.g. https://appmanager.gfi.com/organization/[ORGANIZATIONID]/dashboard

Summary

If a customer's AppManager account becomes locked after multiple failed login attempts, it can be unlocked by using the "Forgot password" link on the login page and following the reset instructions emailed to them. If problems persist, contacting customer support with the account email and organization ID from the dashboard URL is recommended.

FAQ

1. What should I do if my AppManager account is locked?
   Use the "Forgot password" link on the login page and follow the instructions sent to your email to reset your password and unlock your account.
2. Why can my account be locked?
   Your account can be locked after multiple failed login attempts for security reasons.
3. What should I do if the provided steps do not resolve my issue?
   Contact customer support with your account email address and the organization ID, which can be found in the dashboard link format (e.g., https://appmanager.gfi.com/organization/[ORGANIZATIONID]/dashboard.