Overview

A user may have a single organization account created and need an MSP (Managed Service Provider) account instead and want to change the account type. This article provides a solution for such a request.

Solution

To change a single company account to an MSP  account, you need to contact the customer support team with the following details of the account:

1. The Organization Name.
2. The organization ID: can be found in the link e.g. https://appmanager.gfi.com/organization/[ORGANIZATIONID]/dashboard

The backend team will then update the account to MSP.

Note: If you need to create a new MSP account instead of converting an existing one, please request GFI support to delete the current account with the details above, and then create a new MSP account yourself.

Summary

To convert a single company account to a Managed Service Provider (MSP) account, contact customer support with the organization name and ID, which is found in the URL of your account dashboard. The backend team will handle the account conversion. If you prefer to start fresh with a new MSP account, you can request support to delete your existing account and then create a new one on your own.

FAQ

1. How can I change my single company account to an MSP account?
   To change your account type, contact customer support and provide the organization name and ID, which can be found in the dashboard URL.
2. Where can I find the organization ID needed to change my account type?
   The organization ID can be found in the link to your account dashboard. It appears in the URL as follows: https://appmanager.gfi.com/organization/[ORGANIZATIONID]/dashboard
3. What should I do if I want to start with a new MSP account instead of converting the existing one?
   If you prefer to create a new MSP account, contact GFI support to delete your current account by providing the same details required for a conversion. After deletion, you can proceed to create a new MSP account yourself.