Overview

You already have an account in AppManager with one Organization and are unable to accept the invitation to join another Organization. The issue is due to a limitation within the GFI AppManager that prevents a user from accepting invitations to join multiple organizations. 

Solution

Having multiple accounts with the same email in different Organizations is not a scenario that is currently supported. Currently, a user can belong to only one single organization (account), ie:

1. Either the user has access to all the accounts within the MSP organization.
2. Or the user is a member of only one account.

If you are an MSP user but were already invited to a single Organization, refer to Changing a Single Company Account to a Managed Service Provider (MSP) Account article.

Summary

Due to the platform's Limitations, a user cannot accept an invitation to join multiple organizations in GFI AppManager. Each user is restricted to belonging to only one organization at a time. MSP users who need access to multiple organizations should contact support with their current and MSP Organization IDs to have their account modified accordingly.

FAQ

1. Why can't I accept an invitation to join another organization in GFI AppManager?
   Due to GFI AppManager's restrictions, each user is limited to being a member of only one organization at any given time.
2. What should I do if I am an MSP user and need access to multiple organizations?
   Please refer to Changing a Single Company Account to a Managed Service Provider (MSP) Account article..
3. Is it possible to have multiple accounts with the same email address in different organizations within GFI AppManager?
   No, the system does not support having multiple accounts associated with the same email address in different organizations. Each email can be linked to only one organization.