Overview
After upgrading the KerioConnect or KerioControl appliance, users may find that MyKerio is not functioning correctly. Specifically, the issue manifests as an inability to access or manage the appliance through MyKerio, with users being redirected to a blank AppManager page or encountering an error message.
Step-by-step instructions:
To resolve this issue and re-establish the connection between your appliance and MyKerio (to be able to successfully link it with GFI AppManager), please follow the step-by-step instructions outlined below:
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Initial Steps After Appliance Upgrade
- Upon completion of the upgrade process, users will be presented with a blank AppManager redirect page. At this stage, click the "Finish" button.
- After clicking "Finish," you will be redirected to a window displaying an error message. This is part of the workaround process and should not cause concern.
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Navigating Back to MyKerio
- On the error page, use the browser's back arrow to return to MyKerio.
- Attempt to manage the appliance again by selecting the "Manage" option. This action will redirect you to the Admin UI of the appliance.
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Linking Appliance with GFI AppManager:
- To finalize the reconnection process, navigate within the Admin UI to:
- (for KerioControl) Configuration > Remote Services > GFI AppManager.
- (for KerioConnect) Configuration > GFI AppManager.
- Click on the "Register in AppManager" button, redirecting you to AppManager's page. Complete the registration wizard.
- To finalize the reconnection process, navigate within the Admin UI to:
Conclusion
Following these steps should resolve the connectivity issue experienced with MyKerio post-upgrade and allow for normal management operations along with the ability to link your KerioConnect or KerioControl appliance with GFI AppManager. Should you encounter any difficulties or require further assistance, please do not hesitate to contact our support team. Our team is committed to providing comprehensive support to address any queries or concerns you may have.